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Axis RealLink Live Chat Support Software
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Other links at PHP > Scripts and Programs > Customer Support |
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Trouble Ticket
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Trouble Ticket is a complete free help desk system with many features for your offices IT department. It allows users to submit a Trouble Ticket and the staff to work on and track the Tickets. Two access levels for staff accounts are available. The script comes with a simple installer and it is customizeable and brandable. Notable features include: - searchable, sortable, and customizeable Tickets list - create custom fields to store user data - create custom priority levels and notification lists - email updates of new Tickets, Ticket status, etc - detailed Ticket browser with several Ticket status levels and delegation - most features are modular: remove any that you dont want - Trouble Ticket is actively developed and the author is happy to implement requested features Requires a MySQL database (the installer makes the tables for you and writes a settings file).
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LiveHelp App
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Easily run your own LiveSupport Desk without having to worry about page reloads all day! Our LiveHelp app sits in the background and pings your mysql server for incoming support requests. It sits as a taskbar icon and will alert you when a visitor on your site requires LiveHelp.
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RepairShop2
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RepairShop is a brand new way to manage your repair service department. From repair arrival to departure, it will help you to keep work, customers and bids organized. It will file your customers, build repair forms, generate work orders, hold jobs lists, remind you when jobs are waiting for too long or if items has been forgot. RepairShop will collaborate with your customers, telling them when there are updates to their job entry, and it will let them approve or refuse your bids - ONLINE.
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HelpOnClick Live Help Software
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The ultimate customer support solution, PHP and MySQL powered. Features: unlimited operators, unlimited departments, capture visitor data, push URLs, push images, canned messages, initiate chat, real-time traffic monitor, reports & statistics, history, free icons, system tray application and more.
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SitePanel
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SitePanel 2 is a fully-featured enterprise-level support and information centre for web hosts and their clients. The system allows submissions of support tickets by clients via email piping or the visually appealing (and skinable) web-based interface. SitePanel 2 is designed to be extremely user-friendly but at the same time affording experienced users a multitude of advanced options allowing them to fully leverage the power and range of features the system has to offer.
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