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Scripts > PHP > Scripts and Programs > Customer Support 
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1. DeskLance - Advanced HelpDesk/Ticketing System
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DeskLance is a HelpDesk for Internet companies that require communicating with their customers. Includes Admin Area, Staff Area, Member Area. With a fast,easy template and Live chat system, it is the superior one. Add/Edit/Delete/Email Admins,Staff,Members. Create/Edit/Delete/Close/ Open Tickets. Send/View/Delete/Reply Private Messages. Add/Edit/Delete F.A.Q. in Integreted Knowledge Base. Fetch Mail through any Mail server and convert to tickets. Ability to search tickets. ADD/EDit/Delete staff notes viewable by staff/admins. IP Lookup feature to check the server status of specific ports. Mail Piping, Unlimited Saved Responses, TroubleShooters. New mail piping supports multiple mail programs and is far more flexible. New version contains mySQL Toolbox with mySQL backup. And Much Much More. Easy Web-Based Installation.
Hits: 5 Rating: 0.00 Votes: 0
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2. Auracle Support Engine (ASE)
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A growing business has at the heart of its evolution the goal of a positive customer experience. Providing efficient and seamless communications is a crucial component to any business, and centralizing the communications network through which you reach your clients is a key aspect of the success your business will have delivering service and content to its members. Auracle Support Engine (ASE) is the purification and tempering of a series of technologies which carefully engineered, permit you to drive your online presence with greatest control and result. Centralizing client records, providing knowledgebase articles online and in response to ticket exchanges, online discussion, email, and drawing traffic intelligence across all of your sites synergistically giving your client a common ground to interact with all your businesses and departments - Auracle is a tool that has no equal. Auracle operates on a PHP server, and features a unique Java desktop client. Operates on any Java enabled OS.
Hits: 4 Rating: 4.00 Votes: 1
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3. theHELPDESKstudio Help Desk Solution
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Our help desk system is a full featured customer support management system that comes with functionality for support ticket management, a browseable/searchable knowledgebase, and support satisfaction measurement. Its a robust, easy to use customer support solution written in PHP and HTML with a database backend to provide users with the power needed to easily manage hundreds of departments, technicians and support requests. With our help desk solution, youll be able to: --Allow customers to submit support requests 24/7 --Prioritize and manage all support requests --Allow customers to track the status of support requests --Create solutions through a browseable/searchable knowledgebase --Create predefined automated responses --Survey end-user satisfaction
Hits: 2 Rating: 0.00 Votes: 0
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4. PHP RT - Action Item System
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Every company does business according to diffent processes. This action item tracking tool is designed to be used for any company to match their process. Data collected as part of doing business is unique to programs and projects, and therefor this tool is also easy to agument to meet up with how you already to business. This tool brings action items to the Internet with easy access via web browsers and email. Its a full feature tool with every day use in mind. You will wonder how you ever did business with out it.
Hits: 2 Rating: 0.00 Votes: 0
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5. SupportPRO Helpdesk
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SupportPRO is a powerful help desk tool written in PHP and MySQL. It allows users to submit trouble tickets via a web form, it gives you the chance to email the creator of a trouble ticket when updating or closing out a trouble ticket. the main features include: *Feature-packed admin and staff section *Flexible Knowledgebase : Create unlimited categories and FAQ entries *Downloads : You can share with your clients common files such as manuals etc in th download section. *Announcements/ News : Let your users/staff view important notifications in the News section *Ticket Submission : Submit tickets with allowed types of attachments *Quick View Statistics : View ticket and staff statistics in a graphical manner *Reminders : Organize yourself with the reminders, set your time and stay tuned! *Private Messages : Send private messages between the staff with the built-in internal messaging system *Unlimited Number of Companies : Create any number of companies *Unlimited number of Multi-Level Departments : Create any number of departments to reflect your organizational structure *Unlimited number of Multi-Level Knowledgebase Categories : Organize your knowledgebase entries in to multiple multi-level categories *Unlimited Staffs/Users : Create any number of staffs. Number of users registered to and using the system is also not restricted *Advanced Search for Tickets : Find exactly what you want to get with the help of the Advanced Search facility *Custom Statuses for Tickets : Customize the statuses of your tickets to comply with your industry jargon *Personal Notes on Tickets : Add special notes to tickets to assist you later *Response Templates : Store predefined replies to respond to users quickly, reuse! *Activity Log : View the activity log to see whats happening *Mass Mail : Mail to individuals/ groups of users with a single click *Attachments: you can enable the ability to upload attachments any time and place, your customers or staff can make this with either their
Hits: 6 Rating: 0.00 Votes: 0
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6. Forperfect cSupport - PHP HelpDesk System
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This cSupport System from Forperfect Technologies is a powerful tool to help you manage your customer support tickets. It is a database web application in PHP and MySQL. All tickets information is saved in MySQL database, the front end web interfaces allow you to mange your tickets anywhere anytime. Main features include: * easy to use * automatically integrate with all email messages * three levels login (admin, staff, clients) * support many different departments with different email address * Google email style message grouping * attachment support * free trial *
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7. ProSupport Help Desk
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ProSupport is a powerful script that enables clients to help themselves. Clients can browse through your Knowledge Base articles, download helpful utilities and tools, view company announcements in real time, or submit a trouble ticket to your support team. ProSupport was built on several key features that are important to maintaining a good relationship with your clients. It is a tool to help you answer your clients questions with ease and efficiency. Several important features such as email piping, complete ticket management, server scanning, per department registration requirements, template based design for easy customization, and an advanced activity alert program (ProAlert) are all included in the base package to enable you to serve your customers better and faster than ever before.
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8. Simple Help Desk Software , A Free PHP Web App.
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Simple Help Desk is a php based free help desk call center system for your web site or internal web page. End users can create a account and submit new trouble tickets, and also view their past trouble tickets. Administrators resolve trouble tickets, special administrators can be assigned to only see particular priorities or categories of help desk calls. The software comes with an easy to use install script making it possible for little computer knowledge to get the software setup.
Hits: 4 Rating: 0.00 Votes: 0
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9. IntelloDesk
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IntelloDesk?is avidInteractives?new intelligent helpdesk system. Unlike many other HelpDesk applications, IntelloDesk is easy to use, install and manage. You can keep track of all your customers questions and queieries in an easy to access application. IntelloDesk is easy to join up with other applications you might be running.
Hits: 2 Rating: 0.00 Votes: 0
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10. iSupport
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A robustly featured help desk solution equipped with ticket support system, knowledge base, FAQ and customer testimonial manager. Includes many features such as : template system, multiple administrator support, customizable ticket support form, subjects, and departments - knowledge base comment system, statistics, announcement manager, testimonial section and much more. iSupport includes the ability to convert past customer support tickets directly into knowledge base articles, FAQ questions or even testimonials! Extremely easy to install and customize.
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