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Easy Help Desk
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Other links at PHP > Scripts and Programs > Customer Support |
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phpLiveChat
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phpLiveChat allows you to chat LIVE one-on-one with your customers via your website. Instantly notifies you when someone wants to chat, notifies you when a user leaves chat session, and online/offline images change on the fly. It can handle multiple support chat requests at one time, or forward chat sessions to other representatives, online sound events, initiate Chats, Track Visitors (notify you when they browse, or leave the site), push webpages, multiple departments, deptartment-specific ICONS, page multiple departments, and more. Written entirely in PHP and Javascript.
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PHP HelpDesk 2005
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Ticket-help system with integrated billing, advanced downloadmanager with anti-leech, manual editor with WYSIWYG interface and PDF generation, license issue system and a knowledbase editor. Some of the the unique features of this program is the WYSIWYG spelling tool, the ToDo calender and the flexible way to collect support tickets through IMAP or POP3 (also secure ports). Introduction price.
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phplog
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Desgined for use in a call center, phplog enables you to take a customers details and then provide them with a case or reference number. The existing case can then be edited and updated with new notes or conversations every time there is a related call made. Highly customisable both in terms of what data phplog asks for and also in general appearance.
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InfinityForge
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InfinityForge is a suite of tools including a powerful ticketing system capable of handling service requests via email and web based interfaces, a client information database containing contact information, office information and documents, and a feature packed project management system allowing companies and clients to collaborate on important projects.
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WebAsyst Quick Notes
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Web based online notepad software. Centralized storage where you can jot down any kind of business and personal notes and memos with file attachments, organize them into folders and share access with your team. Folders are sorted in hierarchical order and may contain as many entries and subfolders as necessary. Enhanced navigation, usability and data manipulation. Grid or List format of the notes list appearance. Copy or move whole folder or selected entries in a batch mode. Printer-friendly output of selected notes, folder or Entire Quick Notes. Search function to search by any key phrase containing in the note¡¯s subject or content. Search Results list is fully operational - copy, move, delete, modify entries directly from the Search Results list. Administrative tools to handle user permissions for each folder. WebAsyst Quick Notes is available as hosted solution (30-day free trial) or can be purchased in sources (PHP) to be hosted on your corporate web-server.
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