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11. Polar Help Desk
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Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department. It is based on ITIL, set of best practice, drawn from the public and private sectors internationally.
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12. Dragonfly ASP Help Desk
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Automated support ticket routing, new XP style menus, client selected skins, PayPal integration, and so much more is available in version 3. ASP email functions are improved with single emailing feature to ensure email list privacy. New announcement functionality with WYSIWYG editor to send out HTML announcents and newsletters. Check out our demo soon!
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13. United Help Desk¡¯s Free Zen PHP Help Desk
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PHP Zen Help Desk Features, trouble ticket creation, help desk knowledge base search, trouble ticket status checking, sorting by ticket number, category, status and who the ticket was assigned to. This is a great help desk application for anyone wanting to quickly deploy a helpdesk solution in their information technology department.
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14. Help Desk Point Free Help Desk Software
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Every wonder what it would really be like to have FREE help desk software was professionally written? Help Desk Point is a new open source help desk application based on php and mysql. It¡¯s easy to use, and highly customizable.
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15. Web help desk software with all the features at half the price.
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eForcer WebHelpDesk has all of the features you would expect from a leading edge product, including: scalability from 1 to 1000+ users and user friendly operation and installation that is simplicity itself.
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16. Call Center help desk style application - Free
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This free software is used to quickly log trouble ticket calls. It is designed to be used as a call center but also could easily be used as a help desk ?help desk?application. The software has three primary functions, input new support calls, enter resolutions to existing support calls, organize and access old help desk calls threw the built in knowledge base or archives. Installation is fast and does not require any code modification. The call center software allows you to choose from ether a M.S. Access or MySQL backend database, which is used to store all the data collected in the call center. Minimal configuration is required for the database setup. This software call center help desk software is totally free.
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17. ReadyDesk - Web Based Help Desk Software
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Web based Call Tracking and Help Desk software that helps companies streamline their support processes and provide their customers a higher level of service. Now with Live Support Chat.
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18. Help Desk Software - Help Desk Revolutions FREE
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Help Desk Software By Help Desk Revolutions (FreeWare GPL). This is the latest free customer support help desk software iteration in an effort to create robust business level support tools that run under the PHP environment. Help Desk Revolutions supports trouble ticket creation and management with an optional email function. The help desk software also contains a property management component along with optional trouble ticket billing, so you can create invoices for help desk calls. The helpdesk supports multiple levels of access and administration allowing streamlined operations between end-user, technicians and help desk software administrators. This is 100% free software.
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19. Help Desk
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Help Desk is the combination of weeks of hard work. The result is a help desk specifically designed for hosting companies. Features include: Admin/Staff/Member Seperate areas with seperate controls. Live Chat Support. Support Tickets. Fetch mail which allows you to have your email as part of your tickets. Knowledge Base. Server Status Page, so your users can see the current status of servers and any downtime. Trouble Shooter. Email Pipeing (Linux only). Full user system and admin users. Groups/Departments Statitistics Profiles Attachmnets Logs Requires: PHP 4.3.7 or higher. MySQL
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20. Easy Help Desk
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This Help Desk does not require MySQL Database. It takes the Query, assigns a Ticket Number, Sends an Auto Respond Email to the client and an email to you with all the info.
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