| Web Links [Tag : HelpDesk] |
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1. DeskLance - Advanced HelpDesk/Ticketing System
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DeskLance is a HelpDesk for Internet companies that require communicating with their customers. Includes Admin Area, Staff Area, Member Area. With a fast,easy template and Live chat system, it is the superior one. Add/Edit/Delete/Email Admins,Staff,Members. Create/Edit/Delete/Close/ Open Tickets. Send/View/Delete/Reply Private Messages. Add/Edit/Delete F.A.Q. in Integreted Knowledge Base. Fetch Mail through any Mail server and convert to tickets. Ability to search tickets. ADD/EDit/Delete staff notes viewable by staff/admins. IP Lookup feature to check the server status of specific ports. Mail Piping, Unlimited Saved Responses, TroubleShooters. New mail piping supports multiple mail programs and is far more flexible. New version contains mySQL Toolbox with mySQL backup. And Much Much More. Easy Web-Based Installation.
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2. SupportPRO Helpdesk
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SupportPRO is a powerful help desk tool written in PHP and MySQL. It allows users to submit trouble tickets via a web form, it gives you the chance to email the creator of a trouble ticket when updating or closing out a trouble ticket. the main features include: *Feature-packed admin and staff section *Flexible Knowledgebase : Create unlimited categories and FAQ entries *Downloads : You can share with your clients common files such as manuals etc in th download section. *Announcements/ News : Let your users/staff view important notifications in the News section *Ticket Submission : Submit tickets with allowed types of attachments *Quick View Statistics : View ticket and staff statistics in a graphical manner *Reminders : Organize yourself with the reminders, set your time and stay tuned! *Private Messages : Send private messages between the staff with the built-in internal messaging system *Unlimited Number of Companies : Create any number of companies *Unlimited number of Multi-Level Departments : Create any number of departments to reflect your organizational structure *Unlimited number of Multi-Level Knowledgebase Categories : Organize your knowledgebase entries in to multiple multi-level categories *Unlimited Staffs/Users : Create any number of staffs. Number of users registered to and using the system is also not restricted *Advanced Search for Tickets : Find exactly what you want to get with the help of the Advanced Search facility *Custom Statuses for Tickets : Customize the statuses of your tickets to comply with your industry jargon *Personal Notes on Tickets : Add special notes to tickets to assist you later *Response Templates : Store predefined replies to respond to users quickly, reuse! *Activity Log : View the activity log to see whats happening *Mass Mail : Mail to individuals/ groups of users with a single click *Attachments: you can enable the ability to upload attachments any time and place, your customers or staff can make this with either their
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3. Forperfect cSupport - PHP HelpDesk System
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This cSupport System from Forperfect Technologies is a powerful tool to help you manage your customer support tickets. It is a database web application in PHP and MySQL. All tickets information is saved in MySQL database, the front end web interfaces allow you to mange your tickets anywhere anytime. Main features include: * easy to use * automatically integrate with all email messages * three levels login (admin, staff, clients) * support many different departments with different email address * Google email style message grouping * attachment support * free trial *
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4. AP Helpdesk system
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The angrypig helpdesk is an efficient helpdesk system with call routing and notification which supports, in a production environment, some very large US based companies and is used, for application support, by a European government It has a role based structure with an inbuilt administration module and different data views / capabilities based on user roles. The system is in daily use in a production environment and has over 15,000 entries in one instance alone. The setup is straightforward and the documentation detailing the basic features is included on the website. The software runs on Linux but should be portable to windows due to JSP portability. If anyone runs it on windows Id be interested to know this. Customisation of the look & feel is CSS and easily implemented.
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5. Free helpdesk software Hesk
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Hesk is a PHP helpdesk software that runs with a MySQL database. It allows you to setup a ticket based support system (helpdesk) for your website. Your customers are able to submit support tickets and the staff has a nice web based interface to reply to and manage tickets. Features include multiple staff logins, categories, powerful ticket search functions, easy-to-use web interface and more. You can completely customize the look of the guestbook by editing header, footer and style files!
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6. Proverbs HelpDesk
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A customizable help desk package including searchable service requests, IT support status reporting, self-installing updates, built-in feature-specific help, a FAQ, news and more.
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7. HelpDesk
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MagicWay HelpDesk comprises versatile systems that united provide you with numerous options. HelpDesk contains a ticket support system, a search system with a knowledge base, user system, and an administration center. Tickets They represent the core of our whole application. Here customers can report and detail problems that they may be experiencing. Main Features Reference numbers assigned Automatic escalation Customer history Ticket monitoring: Customers and Support personnel are always able to see ticket status A level of expertise can be set for individual technicians insuring that only qualified consultants answer certain questions Customer features: Open a new ticket Preview status of active and resolved tickets Rate ticket solution
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8. Helpdesk 2005
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This is a helpdesk written by Network Administrators for a Windows Client network. It uses PHP and MySQL, as well as WMI. It features an automatic inventory program that works with all WMI compatible clients(2000,XP by default, WIN9X/NT with add-on). It is still being actively developed as it is in use on the creators network.
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9. Support Smart Helpdesk Ticketing system
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Just like other helpdesk sftware, you can reply tickets by email/web and your clients can open/close tickets via email/form (via telphone in the future),but Support Smart can let you change the interface in multiple languages,you can translate the interface in WYSIWYG mode,good for companys that has branches worldwide.
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10. PHP HelpDesk 2005
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Ticket-help system with integrated billing, advanced downloadmanager with anti-leech, manual editor with WYSIWYG interface and PDF generation, license issue system and a knowledbase editor. Some of the the unique features of this program is the WYSIWYG spelling tool, the ToDo calender and the flexible way to collect support tickets through IMAP or POP3 (also secure ports). Introduction price.
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